SCENARIO
Setting: You are in a Research Library that offers in person, chat, and email reference services
Role: You are the coordinator for the chat reference service. This is a 24 hour service that is collaboratively staffed by librarians from other institutions during your off hours.
Problem: This is a new service being offered by the library. You want to know how many librarians are providing referrals back to your libraries’ services, and you want to get a sense of the quality of services other librarians are providing to your patrons.
DATA:
From the stats tab you’ll see that the chat transcripts have been analyzed for any referrals to your library’s services (remember these are your students talking to librarians outside of your library).
Chat transcripts, first two weeks in Feb. 2011
Resources for Evidence Based Research in Libraries
Stephanie
Action-Based Research 
Thank you for this workshop! I was very interested in this event for two reasons, I am familiar with evidence-based research (’97 MLIS!) but not with action research, plus as a “virtual librarian” at a 100% online proprietary university, I not only have more questions than answers about solving the problems I perceive in my institution, but I also want to demonstrate to the wider library community that my library, even if it is virtual and even if my university makes money, provides real library service and practices sound librarianship.
Best regards to you all!
Marsha Hinnen
Columbia Southern University
Orange Beach, Alabama